FAQ

Check the sizing details on the product page and compare them with your measurements. Fit can vary between styles. If you are between sizes or would like help choosing, email info@hemphorizon.co.uk with the product name and your measurements before ordering.

Our collections feature hemp, linen and carefully chosen natural-fibre blends. The composition varies by product, so please check the Material section on each listing for the fabric used.

Follow the care instructions on your product page and garment label, as different fabrics need different care. Do not tumble dry. Wash tie-dyed pieces separately for the first few washes.

Each tie-dyed piece has its own pattern, so the placement and appearance of the colour may vary from the photograph.

In-stock flannels, soap and shower puffs are dispatched within 1–2 working days. Made-to-order items take approximately 7–14 working days to be made and prepared for dispatch. This includes flannels, soap and shower puffs that are not already in stock. Occasionally, production may take a little longer; if a significant unexpected delay occurs, we will do our best to contact you.

After dispatch, standard UK delivery is estimated at 3–10 working days and standard European delivery at 7–10 working days. These estimates are separate from production time. Delivery times vary by destination and carrier, and customs processing may cause delays. See our delivery information and shipping policy for details.

Available shipping services and charges are shown at checkout. We offer free standard shipping on UK orders over £75 and free shipping on European orders over £90.

Available destinations, shipping services and charges are shown at checkout. International orders may be subject to local import duties, taxes or customs charges. For European orders, these charges are the customer's responsibility and are not included in our shipping rates. If you are unsure about shipping to your destination, contact us before ordering.

Please contact us before placing your order if you need it by a particular date. We will let you know whether we can meet your required date. If you need tracked or express delivery and an option is not shown at checkout, please ask us about availability for your destination.

After dispatch, you will receive a confirmation email with tracking information where available.

We offer returns on eligible items within 30 days of delivery. Items must be unworn, unused and in their original condition, with original tags and packaging where applicable. Please contact us before returning an item. Customers pay return postage for change-of-mind returns. A £10 per item restocking fee applies only to voluntary change-of-mind returns outside statutory cancellation rights; we will confirm any applicable fee before processing your return. No restocking fee applies to statutory cancellations or faulty, damaged or incorrectly supplied items. For eligible online purchases, you can tell us you wish to cancel within 14 days of receiving your item and then have a further 14 days to send it back. For a size or colour exchange, contact us to check availability. See our returns information and refund policy for full details.

Items made to your individual measurements, altered at your request, personalised or otherwise customised specifically for you cannot normally be returned or exchanged for a change of mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Email info@hemphorizon.co.uk with your order number and a description of the issue. For damaged or incorrect items, include photographs where possible so we can help resolve it.