Exchange/returns policy
Exchanges & Returns
We hope you love your Hemp Horizon purchase. If something isn't quite right, please contact us and we'll be happy to help.
Returns
We offer returns on eligible items within 30 days of delivery.
Items must be unworn, unused and returned in their original condition, with original tags and packaging where applicable.
Please contact us before returning an item so that we can provide you with the appropriate return instructions.
For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked service.
Exchanges
If you would like to exchange a standard item for another size or colour, please contact us.
As our pieces are handmade and produced in small batches, we cannot guarantee that your preferred replacement size, colour or fabric will still be available.
Customised & Personalised Items
Items that have been made specifically to your individual measurements, altered at your request, personalised or otherwise customised specifically for you cannot normally be returned or exchanged for a change of mind.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Where appropriate, please include photographs so that we can resolve the issue quickly.
You will not be required to pay reasonable return postage for an item confirmed as faulty, damaged or incorrectly supplied.
Refunds
Once your return has been received and inspected, approved refunds will be made to your original payment method.
Your bank or payment provider may take additional time to credit the refund to your account.
For complete information, please see our Returns & Refunds Policy.
Your statutory consumer rights are not affected.
Our Answers To Your
Frequently Asked Question
What is hemp clothing?
Hemp clothing is made from fibers of the hemp plant, a highly durable and sustainable material. Hemp has been used for centuries to create textiles due to its strength, breathability, and versatility. Today, hemp is gaining popularity in the fashion industry as a more eco-friendly alternative to synthetic and non-sustainable fibers.
What are the benefits of wearing hemp clothing?
Hemp clothing offers several benefits, including durability, breathability, and natural resistance to mold and UV rays. It’s hypoallergenic and perfect for sensitive skin. Hemp fabric also becomes softer with each wash, making it more comfortable over time. Additionally, hemp is a sustainable material, requiring less water and pesticides than cotton, reducing its environmental impact.
Is hemp fabric durable for long-term use?
Yes, hemp fabric is incredibly durable and long-lasting. Its natural fibers are stronger than cotton, making hemp clothing resistant to wear and tear. In fact, hemp is one of the strongest natural fibers available, which means that your hemp clothing will stand up to frequent use and washing without breaking down as quickly as other fabrics.
How is hemp clothing made?
Hemp clothing is made by harvesting the stalks of the hemp plant, which are then processed into fibers. These fibers are spun into yarn and woven into fabric. The production process is relatively eco-friendly, especially when compared to cotton or synthetic materials, since hemp grows rapidly and requires fewer resources.