Exchanges & Returns

We hope you love your Hemp Horizon purchase. If something isn't quite right, please contact us and we'll be happy to help.

Returns

We offer returns on eligible items within 30 days of delivery.

Items must be unworn, unused and returned in their original condition, with original tags and packaging where applicable.

Please contact us before returning an item so that we can provide you with the appropriate return instructions.

For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked service.

Statutory Cancellations & Restocking Fee

For eligible online purchases, you can tell us that you wish to cancel within 14 days of receiving your item and then have a further 14 days to send it back. No restocking fee applies when you exercise a statutory cancellation right.

A £10 per item restocking fee applies only to voluntary change-of-mind returns accepted under our 30-day returns offer outside statutory cancellation rights. We will confirm any applicable fee before your return is processed.

This fee does not apply to statutory cancellations or to faulty, damaged or incorrectly supplied items.

Exchanges

If you would like to exchange a standard item for another size or colour, please contact us.

As our pieces are handmade and produced in small batches, we cannot guarantee that your preferred replacement size, colour or fabric will still be available.

Customised & Personalised Items

Items that have been made specifically to your individual measurements, altered at your request, personalised or otherwise customised specifically for you cannot normally be returned or exchanged for a change of mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Where appropriate, please include photographs so that we can resolve the issue quickly.

You will not be required to pay reasonable return postage for an item confirmed as faulty, damaged or incorrectly supplied.

Refunds

Approved refunds will be made to your original payment method within 5 business days of receiving and inspecting your return. For statutory cancellations, we will refund you no later than 14 days after we receive the goods back or evidence that you have sent them back, whichever is earlier.

Your bank or payment provider may take additional time to credit the refund to your account.

For complete information, please see our Returns & Refunds Policy.

Your statutory consumer rights are not affected.